MISSION
A-Z Process Solutions provides a diverse grouping of skilled trades to produce a seamless level of turn key service to our specialty, commercial and light industrial customers. We work to become partners in progress for your business to run at its best.
VISION
To build and invest in a world class team of people, drive innovation and develop valuable solutions for our customers and communities.
CONNECT WITH US
OUR FUNDAMENTALS
01: DO THE RIGHT THING, ALWAYS
Demonstrate an unwavering commitment to doing the right thing in every action you take and, in every decision, you make, when no one’s looking. Always tell the truth. If you make a mistake, own it, apologize and make it right.
02: SAFETY IS OUR MINDSET
Every thought, action and plan must be centered around safety for our employees, our customers, and our communities. We will be firm in our commitments and responsibilities to maintain a safe work environment and culture.
03: Deliver Legendary Customer Service
Ordinary customer satisfaction is for lesser companies. Let your smile and professionalism shine through in every customer interaction. Take the extra steps necessary to amaze our customers and create experiences they’ll tell others about. Create customer loyalty by going above and beyond.
04: DO WHAT IS BEST FOR THE CUSTOMER
In all situations, do what’s best for the customer. There’s no greater way to build a reputation than to earn the trust of those we serve, and there’s no greater way to build trust than to do what’s right for others. Every day.
05: PROFESSIONALISM
Set the Standard. Exceed the Standard. Every moment we represent the team and each other. We are only as good as our weakest link. Through our professional appearance, actions and communication, we will set the standard to which all contractors will be judged and the standard that we will be treated in return.
06: BE RELENTLESS ABOUT IMPROVEMENT
Regularly reevaluate every aspect of your job to find new ways to improve and take charge of your personal growth. Don’t be satisfied with the status quo. Keep getting better by asking for input. Keep getting more awesome.
07: BE FIRST, BE FAST, BE FANATIC ABOUT RESPONSE TIME
People expect us to respond to their questions and concerns quickly, whether it’s in person, by phone, or by email. Keep all those involved continuously updated on the status of outstanding issues. Promptness provides opportunity.
08: CREATE WIN/WIN SOLUTIONS
It’s a 2-way street. Learn to think from others’ perspective. Win/Win solutions are always more effective and longer lasting than win/lose. It’s only good business if it’s good for everyone.
09: KNOW THE WHY
Don’t accept anything at face value if it doesn’t make sense to you. From a technical standpoint we must know the theory of how the components we use work. There are no magic boxes! Everything has a fundamental principle, and we must know that principle for everything we touch. There is no better question than why. Never stop asking it. Knowledge is the basis for success.
10: TURN THE DIAL ACCORDINGLY
Transformation does not happen overnight. We must choose our goals wisely and consistently and work to achieve them. When turning the dial, the proper fluid cadence and consistency must be applied when working towards a goal or solution.
11: BE TRANSPARENT ABOUT YOUR BANDWIDTH
Know how much available time, mental, and physical capacity we have at any given moment. We must also be clear and transparent to the team as to avoid being overwhelmed or failing to meet commitments. In turn, as a team we must support and enhance the bandwidth of each other and work to jointly tackle our objectives.
12: BE MINDFUL OF BUSINESS RISK
Risk is an inherent part of our business. We must maintain a healthy respect and relationship with it. Financial, reputation and time are always on the line. As a group, it’s imperative to find a healthy balance that allows us to be innovative, aggressive and flexible while protecting ourselves and the company.
13. GET CLEAR ON EXPECTATIONS
Create clarity and avoid misunderstanding by discussing expectations upfront. Establish mutually understood objectives and deadlines for all projects, issues, and commitments.
14: TAKE PRIDE
Take pride in ourselves, each other, and our company. If something is not to our standard we will work fanatically as a team to fix that issue to a level that all of us are proud to be a part of.
15. ORGANIZATION AWARENESS
As our organization continually grows and we add more business, locations, service groups and team members. Embracing the new groups will lead to greater success for all of us. Taking time to learn what the different groups do and helping to drive business wopportunities to each other will enhance all of us together while building the organization as one team.
16: LISTEN GENEROUSLY
Listening is more than simply “not speaking”. Be present and engaged. Create space for the team members to express themselves without judgment. Listen to understand, and understand to learn.
17: SPEAK STRAIGHT
Speak honestly in a way that moves the action forward. Be clear and direct and be willing to discuss, share ideas, or raise issues for team success. Address issues directly.
18: HONOR COMMITMENTS
Be reliable and deliver on your commitments every time. Do what you say you’re going to do, when you say you’re going to do it. Actions speak louder than words.
19: CREATE A TONE OF WARMTH
Every interaction sets a tone and creates a feeling. Pay attention to every communication and be sure you’re setting a tone of friendliness, warmth and helpfulness. Practice intentional and positive engagement.
20: PRACTICE BLAMELESS PROBLEM-SOLVING
Apply your creativity, spirit, and enthusiasm to developing solutions in a positive manner. Identify lessons learned and use those lessons to improve our process so we don’t make the same mistake again. Learn from every experience.
21: CELEBRATE SUCCESS
Catching people doing things right is more effective than catching them doing things wrong. Regularly extended meaningful acknowledgement and appreciation – in all directions throughout our company.
22: FOLLOW-UP, FOLLOW THROUGH
Record a follow-up date for every action and take responsibility to see that it gets completed. We get paid to complete things, not simply to put them in motion.
23: BE PROACTIVE
Anticipating future needs and addressing them in advance. Preventing issues is always more effective than fixing them.
24: THERE IS ALWAYS A SOLUTION
In every situation there is a solution. Work as a team to find a solution. This mentality and knowledge will lead us to work harder, think smarter and drive more innovation and solutions for our customers and our organization.
25: ASSUME POSITIVE INTENT
Work from the position that people are good, fair and honest, and that the intent behind their actions is positive. Set aside your own judgments and preconceived notions. Give people the benefit of the doubt.
26: KEEP THINGS FUN
Remember that the world has bigger problems than the daily challenges that make up our work. Shit happens. Keep perspective. Don’t take things personally. Laugh every day.
HIGH-QUALITY PROCESS SOLUTIONS
We serve and partner with our diverse range of industries with versatility and vast experience.
At A-Z Process Solutions, we ensure to focus on manufacturing high-quality Process solutions.
Our 30+ years of experience helps us to access all aspects of your businesses to help you meet your needs and those of your clients.